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iPhone Screen Not Responding After Drop? Here’s What to Do

  • Writer: KiR
    KiR
  • Sep 5
  • 2 min read

If your iPhone screen is not responding after a drop, it’s a common (and frustrating) problem. Sometimes the screen looks fine — no cracks — but won’t register touch at all.


Here’s what could be happening, and what to do next.

A phone is captured mid-air with a person in the background reaching out. The scene is indoors, with soft lighting and neutral tones.

1. Check for visible damage

First, inspect the screen under a bright light. Even if there’s no major crack, look for:

  • Hairline fractures

  • Tiny impact points (especially at corners)

  • Gaps between the screen and frame


If there’s visible damage, the digitiser (touch sensor) beneath the glass may be broken — even if the display looks OK.



2. Try a hard restart

Sometimes, a drop can temporarily confuse the system or cause a crash. Try a force restart:

  • For iPhones with Face ID:Press and release Volume Up → Press and release Volume Down → Hold the Side button until the Apple logo appears

  • For iPhones with a Home button:Hold the Home and Power button together until the Apple logo shows


If the screen still doesn’t respond after rebooting, the issue is likely hardware-related.



3. Has the display cable been dislodged?

On impact, it’s possible for the internal screen connectors to loosen slightly — especially if the phone landed on a corner. This can cause:

  • A black screen

  • A lit screen with no touch response

  • Flickering or lines


This isn’t something you can fix at home, but it’s usually a quick repair.



4. Can it be repaired?

In most cases, yes — even unresponsive screens can be replaced with a new display unit. At Kent iPhone Repair, we:

  • Replace broken or unresponsive iPhone screens

  • Use Apple-quality parts

  • Come to you (home, office, wherever suits)

  • Fix most screens in under 30 minutes



5. Still unsure? Send us a quick message

If you’re not sure what’s wrong, just contact us. You can even send a photo or describe what happened — we’ll let you know your options, no obligation.


Check out our screen repair service or learn more about the areas we cover:


Dropped your phone? Don’t panic. We’ll get you back up and running — wherever you are in Kent.

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